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Your Rights and Our Legal Commitments

wdboz operates under a defined legal framework so every account holder in Indonesia knows exactly what governs their relationship with us.

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wdboz Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Policy Matter

If you have a question about our terms, a data request, or a dispute you need to escalate, our policy support team is available seven days a week. We handle legal queries through three dedicated channels so nothing falls through the cracks and every request receives a written response within 48 hours.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Start a chat directly from your account dashboard for real-time responses to policy and terms questions.

Email Support

Send policy queries or data access requests to our legal address. We aim to respond within 48 hours with a documented answer and reference number.

In-Account Ticket

Log a formal dispute or policy concern through the Help section of your account. Tickets are tracked, timestamped and escalated to our compliance team if unresolved in 72 hours.

DATA AND SECURITY

How wdboz Handles Your Account and Data

We manage your personal and financial data under strict internal controls. Every account holder can request a copy of their stored data, ask us to correct inaccuracies, or request deletion where local…

Data Retention Policy

We retain account records for the minimum period required under applicable regulations. Once that period lapses and your account is closed, personal data is purged from our active systems within 30 days.

Cookie Handling

Our site uses functional and analytics cookies only. You can manage cookie preferences through your browser settings at any time, and we do not sell cookie data to third-party advertisers.

Account Security Practices

Two-factor authentication is available for all accounts. We also flag unusual login locations and send an immediate email alert whenever a new device accesses your account for the first time.

Payment Data Handling

Payment details entered via DANA, OVO, GoPay or QRIS are tokenised at the point of entry. We do not store raw card or wallet credentials on our servers after a transaction completes.

Data Access Requests

Submit a Subject Access Request via the in-account ticket system or by emailing our legal team. We process all requests within 14 calendar days and deliver a structured data export to your registered email.

Policy Contact Person

Our Data Officer reviews all escalated legal and privacy concerns. Include your account ID in any formal communication so we can locate your records and respond accurately without unnecessary back-and-forth.

Frequently Asked Legal Questions

Below are the questions we receive most often about our legal terms, your account rights, and how our policies apply in Indonesia. If your question is not here, open a support ticket and our policy team will respond in writing within 48 hours.

Access to our platform depends on local law. We recommend you confirm your own eligibility under the regulations that apply in your region of Indonesia before completing registration and funding your account.

Submit a Subject Access Request through the Help section of your account or email our legal address with your account ID. We deliver a structured data export within 14 calendar days to your registered email address.

Yes, where local law permits we will action a deletion request once any mandatory retention period has passed. Raise the request via the in-account ticket system and our compliance team will confirm the timeline in writing.

No. Payment credentials entered via DANA, OVO, GoPay or QRIS are tokenised at the point of entry and we do not retain raw wallet credentials on our servers once the transaction has cleared.

We post updated terms on this page and send an email notification to all registered accounts fourteen days before the changes take effect, giving you time to review them before they apply to your account.

Log a formal dispute ticket from the Help section of your account. It is timestamped immediately and escalated to our compliance team if not resolved within 72 hours. You will receive a written outcome with a reference number.

Go to your account Profile section and submit a correction request. For identity-linked fields, attach a supporting document and our verification team will process the update within five business days and confirm by email.